Question 1

What is included in my stay?

Accepted Answer

Every GioStays property includes fast Wi-Fi, a fully equipped kitchen, Smart TV, fresh bed linen, towels, toiletries, kitchen essentials and everything you need for a comfortable short or long-term stay.

Question 2

What isn’t included in my stay?

Accepted Answer

Mid-stay cleaning and linen changes are not included unless stated in your booking. These services can be arranged for an additional fee. Guests are responsible for their personal belongings, and we recommend suitable travel insurance during your stay.

Question 3

Do I need to pay a security deposit?

Accepted Answer

Some bookings require a refundable security deposit before check-in. If applicable, we’ll let you know before your arrival. The deposit is returned after checkout, provided there is no damage or breach of our house rules.

Question 4

Is parking available?

Accepted Answer

Some of our properties offer private or secure parking. Please check the individual property listing or contact us before booking to confirm availability.

Question 5

Is Wi-Fi included?

Accepted Answer

Yes. Complimentary high-speed Wi-Fi is available in every GioStays property, making it ideal for remote workers, business travellers and streaming.

Question 6

Are bed linen and towels provided?

Accepted Answer

Yes. Fresh professionally cleaned bed linen and towels are provided for every guest before arrival.

Question 7

Do your properties have fully equipped kitchens?

Accepted Answer

Yes. Every property includes a fully equipped kitchen with cooking utensils, cookware, fridge, freezer, microwave, kettle, toaster and everything needed to prepare meals.

Question 8

Can I bring my pet?

Accepted Answer

Some of our properties are pet-friendly. Please contact us before booking so we can recommend the most suitable accommodation.

Question 9

Can I smoke inside the property?

Accepted Answer

No. Smoking and vaping are strictly prohibited inside all GioStays properties. Smoking is only permitted in designated outdoor areas where available.

Question 10

Do you offer long-term stays?

Accepted Answer

Yes. We specialise in both short and long-term accommodation. Discounts are available for weekly and monthly bookings.

Question 11

Are your apartments suitable for business travellers?

Accepted Answer

Absolutely. Our serviced apartments are designed for business travellers and include work-friendly spaces, fast Wi-Fi, flexible stays and convenient locations.

Question 12

Do you provide accommodation for contractors?

Accepted Answer

Yes. We regularly accommodate contractors, engineers, construction teams and project workers looking for comfortable accommodation close to their work sites.

Question 13

Do you offer relocation and insurance accommodation?

Accepted Answer

Yes. We work with individuals, companies and insurance providers to offer temporary accommodation during relocations, home repairs or emergency situations.

Question 14

Is self check-in available?

Accepted Answer

Most of our properties offer self check-in or simple key collection, allowing flexible arrivals even outside normal business hours.

Question 15

Can I check in early or check out late?

Accepted Answer

Early check-in and late check-out may be available depending on availability. Please contact us before your stay to arrange this service.

Question 16

Can I extend my stay?

Accepted Answer

Yes. If the property is available, we’ll be happy to extend your booking. Contact us as early as possible to avoid disappointment.

Question 17

Are your properties family-friendly?

Accepted Answer

Yes. Many of our apartments are ideal for families, offering spacious accommodation, fully equipped kitchens and convenient locations.

Question 18

Can companies book accommodation for employees?

Accepted Answer

Yes. We regularly work with businesses requiring accommodation for employees, project teams and corporate stays. We also provide business invoices where required.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards. Secure online payments are processed through our booking platform.

Question 20

Why should I book directly with GioStays?

Accepted Answer

Booking directly gives you the best available rates, no hidden booking fees, direct communication with our team, flexible support and exclusive offers that are not available on third-party booking websites.

Question 21

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the rate and booking selected. Please review the cancellation terms before confirming your reservation or contact us if you have any questions.

Question 22

How do I contact GioStays?

Accepted Answer

You can contact us by phone, email or WhatsApp. Our friendly team is always happy to help before, during and after your stay.

FAQs

We want you to enjoy holiday and we know you may have a few questions about your stay. We’ve answered our most frequently asked questions below which should help you out. If you still have any queries, please feel free to drop us an email or give us a call.

Brighton Serviced Apartments – Frequently Asked Questions

Frequently asked questions

What is included in my stay?

What isn’t included in my stay?

Do I need to pay a security deposit?

Is parking available?

Is Wi-Fi included?

Are bed linen and towels provided?

Do your properties have fully equipped kitchens?

Can I bring my pet?

Can I smoke inside the property?

Do you offer long-term stays?

Are your apartments suitable for business travellers?

Do you provide accommodation for contractors?

Do you offer relocation and insurance accommodation?

Is self check-in available?

Can I check in early or check out late?

Can I extend my stay?

Are your properties family-friendly?

Can companies book accommodation for employees?

What payment methods do you accept?

Why should I book directly with GioStays?

What is your cancellation policy?

How do I contact GioStays?

Still Have Questions

FAQs

We want you to enjoy holiday and we know you may have a few questions about your stay. We’ve answered our most frequently asked questions below which should help you out. If you still have any queries, please feel free to drop us an email or give us a call.​

Brighton Serviced Apartments – Frequently Asked Questions

Frequently asked questions

What is included in my stay?

What isn’t included in my stay?

Do I need to pay a security deposit?

Is parking available?

Is Wi-Fi included?

Are bed linen and towels provided?

Do your properties have fully equipped kitchens?

Can I bring my pet?

Can I smoke inside the property?

Do you offer long-term stays?

Are your apartments suitable for business travellers?

Do you provide accommodation for contractors?

Do you offer relocation and insurance accommodation?

Is self check-in available?

Can I check in early or check out late?

Can I extend my stay?

Are your properties family-friendly?

Can companies book accommodation for employees?

What payment methods do you accept?

Why should I book directly with GioStays?

What is your cancellation policy?

How do I contact GioStays?

Still Have Questions

We want you to enjoy holiday and we know you may have a few questions about your stay. We’ve answered our most frequently asked questions below which should help you out. If you still have any queries, please feel free to drop us an email or give us a call.